FAQ


  1. Is VELODOCK suitable for all types of bikes? 

    VELODOCK is designed to safely hold most bikes up to a weight of 13 kg (28.7 lbs) and a handlebar width of up to 72 cm (28.3 inches), including city, mountain, and road bikes.

  2. Is the installation of VELODOCK difficult?
    The installation is straightforward and can be done by oneself. The package includes all necessary mounting accessories, except for a wrench, drill, and hammer.

  3. Can VELODOCK be mounted on any wall?

    VELODOCK is engineered to be compatible with a wide variety of wall types. However, for optimal installation, we advise assessing the wall's stability and strength in advance. Choosing wall plugs that align with your specific wall material (such as concrete, brick, or drywall) is crucial for a secure mount. Should you have any uncertainties, seeking advice from a professional is highly recommended to ensure a successful setup.

  4. How do I care for the VELODOCK rack?
    The rack requires minimal maintenance. Cleaning with a soft, damp cloth is sufficient to keep it in good condition.

  5. Is VELODOCK available in different colors?
    Yes, VELODOCK is available in three colors: black, silver, and white.

  6. Can I return VELODOCK if it doesn’t meet my expectations?
    Yes, please refer to our refund policy on the product page or contact customer service for more information.

  7. What are the shipping options for VELODOCK? 

    Our store provides free shipping, but currently, there is no option to select different shipping methods.

  8. What accessories can I store on VELODOCK?

    You can store your helmet, glasses, CO2 cartridges, and shoes on it, keeping all your cycling accessories organized and easily accessible.

  9. Is VELODOCK weather-resistant?

    VELODOCK is primarily designed for indoor use. Its materials are corrosion-resistant, but we recommend indoor use for optimal protection and longevity.

  10. Does VELODOCK come with a warranty? 

    Yes, VELODOCK is covered by a warranty. Warranty details are available on our website, or you can obtain them by contacting our customer service.